Welcome to MyRepublic!
This article will help guide you through your first few weeks with us. We hope you enjoy your newly connected broadband.
Step 1: Getting Connected
Your internet services should now be active. If you had a technician come to your address, they will have set everything up for you. If your services are being activated remotely, you will just need to connect the modem we provided (or connect your own if you've decided against a MyRepublic modem).
Our comprehensive guide for setting up your modem is located here:
If you have brought your own modem, we have created a separate article just for you here.
Step 2: Setting up your WiFi
Now that your modem is connected, you'll be able to access the internet.
In order to provide the best possible speeds to your devices, we recommend connecting to your router via an ethernet cable. This will allow you to game, stream, and download without any interruptions.
Don't worry though, WiFi is still an option! To connect to your WiFi, just search for the modem in your nearby WiFi list, then select it and enter the password that is supplied with the modem. This may be on a separate card that was in the box, or printed on the bottom of the modem. Look for "WiFi Password" or "Wireless Key".
If you want to customise your WiFi settings, including changing the name or password, visit this guide:
Step 3: Understanding Your Invoice
The billing for your account starts from the day you are connected to our network.
MyRepublic charges for services on a monthly billing cycle which runs till the 28th of each month.
Invoices are generated monthly on the day you were connected. The invoice will show the due date which is 14 days after the invoice was generated. Your credit/debit card will be charged on this day.
If your services were installed on the 29th, 30th or 31st your invoice will generate on the 1st of the following month.
If you have any questions about how your invoice works, visit this guide:
Step 4: How Can I Pay My Bill?
We deduct your monthly payment from your provided card details on your invoice due date (see above). However, you can pay manually at our handy PayNow page on our website.
To understand more about paying your bill, check-out our handy guide:
Step 5: Accessing MyAccount
You can pay online, change your card details, or view account information on MyAccount.
You would have received your username and password in the Welcome Email that was sent to you at sign up.
You can reset your password if needed on the sign-in page.
Step 6: Need assistance?
We have our extensive support knowledge base with more being added all the time. Here you will find answers to our frequently asked questions. If you need assistance with your internet at any time, we have interactive guides that you can utilise to help diagnose and solve your issues.
That's all you need to know! Welcome to MyRepublic!