How long does it take for my modem to arrive?
Most modems are delivered within 2-6 working days of a successful order being placed, depending on your location.
How do I track my modem?
Your modem will be delivered via Australia Post.
Australia Post will provide you with a tracking number for your modem via SMS & email as soon as it becomes available.
Do I have to be home to receive my modem?
If you're not around to sign for a delivery, or there's no safe place for Australia post to leave the item, the modem will be taken to your local Post Office to await collection.
You'll have 10 business days to collect it before the item is returned to the sender.
My modem has been returned to sender
If delivery to the requested address was unsuccessful, and you have allowed the 10 business days to pass without collecting your modem, Australia Post will send it back to MyRepublic.
This will be displayed as 'Returned to Sender' or show the final delivery destination as Eastern Creek.
If this is the case, jump on our Live Chat, and one of our team will be able to organise a new delivery if required.
I need to change my delivery address after ordering
If you have just recently placed the order to MyRepublic we may be able to amend the delivery address before the modem is dispatched - jump on our Live Chat and one of our team will let you know if this is possible.
Once in transit, you may be able to make arrangements for a redirection directly with Australia Post or have the modem held at a local post office for you to collect.
If the modem says 'delivered' but has not been received
Once you have confirmed the delivery address provided is correct you can lodge an investigation with Australia Post directly
If you require additional assistance, jump on our Live Chat and one of our team will be able to confirm the correct delivery address and organise a new dispatch if required.
Can I use my own modem?
You can use any compatible nbn™ modem for your connection. For a list of compatible modems, click here.
I've got the modem, what happens now?
We'll let you know via email & SMS when your service is activated and ready to use. Just follow our modem setup guide to start using the service.