Moving home can be stressful so have we made it easy for you in MyAccount.
How do I process my move?
We have made it easier to relocate your MyRepublic service by adding an option in your MyAccount. All you need is the email address and password you created on sign-up with us.
Follow this link if you have forgotten your MyAccount password.
You can choose the termination date for your current address and a connection date for the new address. Plus, It will also let you know if NBN is available at your new address and what speed options are available at the new address. The process should only take around ten minutes
Still have questions..
We understand you may have questions so here's everything you need to know about moving home.
How long does it take to move my service to a new address?
You can specify your move-in and move-out dates when you submit your relocation request via your MyAccount.
Can I use my old service until I move?
Of course! We won't disconnect your existing services until we’ve confirmed you’re active in your new home unless you let us request us to do otherwise.
Can I keep my home phone number?
If you are moving in the same state, absolutely - we’ll transfer your current home phone number to your new service when it’s activated. If you're moving interstate, we need to give you a new number.
Can I keep the same plan, pricing & contract?
We will always try to keep your plan the same. We may need to change your plan if;
- The type of connection at your new home isn’t supported by your current plan
- Your current contract has expired
- You are not locked into a contract
How much notice should I give?
We’d love to know the date you are moving as soon as you do! We want to connect your new home on the day you move, but if a technician needs to go to your new address to connect you, ideally we would hear from you at least 7 business days in advance.
What equipment do I need at my new home?
Just take your existing MyRepublic modem with you. Please leave any nbn equipment that a technician installed in your property (or anything that says 'nbn™' on it).
Your MyRepublic Wi-Fi hub+ or Halo modem is one of the two items below:
But you should leave any of these items if you have them:
How much does it cost?
There is no fee when you move home. However, if you're moving to a new development or your new home has never had an nbn™ connection before, there may be a new development charge applicable.
Ready to start your move now?
Just log in to MyAccount to process your relocation and change your details. All you need is the email address and password you created on sign-up with us. The process should only take around ten minutes.
Follow this link if you have forgotten your MyAccount password.
